Privacy policy and cookies

Your privacy is very important. The very nature of mediation makes this particularly important. We encourage you to read this policy and to contact us with any specific questions or concerns about your privacy practices.

Who is the Data Controller?

The Data Controller is Richard Jeffrey Marks 6 Grand Avenue London N10 3AY. Registered with the Information Commissioner’s Office under registration reference ZA300454. Email address .

Information we collect

We collect information about you when you visit this website including traffic and location data, IP address, operating system and browser type, and the pages that you have visited. If you fill out a form on the site then we keep the data you entered in that form – this would normally include your name, contact details and the nature of your enquiry. We also keep any data you may send to us directly, for example by email or telephone. This may include your name and contact details, your financial and business details, bank details, information about your health, religious and cultural information, information regarding any disputes that are the focus of mediation or potential mediation, and any other information relating to you which you may provide to us.

If you give us information about any other person or persons then you should ensure you are legally entitled to do that under the current data/privacy laws and that the other person(s) has read this policy.

We use Google reCaptcha on our contact page to protect against bots.

How do we use personal information?

We use the information you give us to provide you with a mediation service. We use it to prepare for the mediation, including carrying out background checks, and to manage our contractual obligations to you (including responding to complaints). We scrutinise information to ensure there is no illegal activity. We use your information to keep accounting and bookkeeping records in regard to billing and fee collection. We use your information to ensure quality control and for auditing our own activities, including ensuring that we adhere to current standards of practice.

We use personal data to personalise your user experience on this website.

What legal basis do we have for processing your personal data?

We hold and process your personal data on the basis of contract, in order to fulfil our contractual obligations to you, or to prepare in advance of entering into a contract eg if you send us an enquiry.

Website-specific data is held on the basis of consent. By continuing to browse the website you are assumed to have given such consent,

When do we share personal data?

We understand that the personal data you have shared with us is confidential.

If we agree to carry out a mediation then we will send you in advance a mediation agreement which describes the privacy and confidentiality rules governing that mediation.

We will share your data with our employees and colleagues who have a need to access that data. This includes your financial/banking data.

We will share your information with the police and with other statutory/regulatory bodies if we consider we are required to do so by law.

How and where do we secure personal data?

Electronic data you send is stored on password-protected computers with standard physical and electronic security measures in place. Our files are stored in a cloud storage area, encrypted and kept in secure storage servers. Storage servers are located in data centres across the United States and Europe.

How long do we keep your personal data for?

We keep your personal data for as short a period as possible. If we carry out a mediation with you we would normally destroy all information relating to that mediation at its conclusion, unless we are aware of a complaint or a statutory/legal reason to keep it for longer. We will keep accounting and bookkeeping data for as long as is necessary to undertake good practice including inland revenue requirements. Data that we no longer need will be disposed of securely.

Your rights in relation to personal data

Under the GDPR, you have a right to access and control your personal data in respect of: access to personal information, correction and deletion,withdrawal of consent, data portability, restriction of processing and objection and lodging a complaint with the Information Commissioner’s Office.

Your rights may be restricted if there is a possibility of exposing data about another person or party. If this is deemed by us to be appropriate then we will require the written consent of the third party/parties.

We will not delete data that in our opinion we are required to keep by law or to prevent/detect criminal activity.

If you wish to exercise your rights you should contact us stating the right or rights you wish to exercise and attaching satisfactory proof of identity. We undertake to respond to your requests with 28 working days.

Use of automated decision-making and profiling

We do not use profiling or other automated decision-making.

Use of cookies and other technologies

This website uses cookies to store and manage user preferences, enable content and analyse user and usage data. Your use of the website is taken to be an acceptance of this. If you wish to disable cookies you can do this using the controls in your browser.

Linking to other websites / third party content

This website links to external sites. We are not responsible for the content (or information contained within) any linked website.