About Richard Marks

Dr Richard Marks is a hospital consultant and is a registered mediator for Civil, Commercial, Workplace and Employment cases.

  • Civil Mediation Training – June 2018, Society of Mediators 
  • Workplace/Employment Mediation Training – October 2018, Society of Mediators
  • Registered with the Civil Mediation Council (Membership Number: D7279)
  • Professional Insurance HCC International Insurance Company PLC – £1million  

Why did you decide to become a mediator?

I have also dealt with conflicting professional groups, including surgeons, nurses and managers.

I spent a lot of my career involved in management at a national level. I had been Vice-President of the Royal College of Anaesthetist, and had spent a great deal of time sorting out disputes between individuals and organisations. Many of these disputes would have been suitable for mediation, especially those in recruitment and in the workplace.  But they were regularly allowed to drag on for far too long without being solved.

Mediation seemed to be a very relevant skill for me to acquire. I started my mediation practice in the NHS workplace, and then expanded it to more general areas of law and civil practice.

How does your background make you a good mediator?

As a doctor I am comfortable talking to people, from a wide range of backgrounds, when they are at a point of great stress. I am approachable and hard-working, and can strike up a rapport with clients of all ages. 

My timetable is flexible, and I am used to working in the evening and at weekends.

How do you approach a new mediation?

I have an analytic mind and I understand that many disputes hinge around particular points of detail and an understanding of the both parties trigger points and boundaries. I can usually see two sides to every argument and I don’t think that either side is necessarily to blame, I  can think creatively and constructively of possible areas of compromise and resolution.

From a practical perspective, I find the key to success is a detailed preparation in advance. I like to have a private discussion with each of the parties ahead of the mediation so that I can really understand what they want and what they think would be fair.

How did you get involved with the music ticket industry?

It was just a fluke really, it was to help a friend getting a ticket. But after I had set up Scarlet Mist in 2004, the first ethical face-value ticket exchange, I realised that ticket touts were a big problem for the live music industry that nobody was properly addressing.

Pressure from music fans has brought about a lot of change, though I don’t think there’ll be a proper solution until there are changes in the law.

Do you work in any panels?

I accept direct referrals through this website. In addition I am part of three national panels – Promediate, Resolve UK and the Mediator Network, and can be contacted through them.

Mediator Network
Resolve UK

Do you do much public speaking?

I have lectured on the benefits of mediation. I have also lectured to medical and non-medical audiences on many topics including

  • The conflict between Millennials and Baby Boomers in the workplace.
  • Anaesthetising children without tears.
  • Whistleblowing – a duty of care?
  • Ticket touting: the law and the laws of economics.
  • The Peter Principle – why things always go wrong.

I’ve also appeared on ITV Good Morning, BBC2 Working Lunch, Radio 1, Radio 4 and the BBC World Service.

“Very approachable and will give an honest and reliable answer to sometimes difficult questions and circumstances.”

What does your CV look like?

Employment and Medical Career

Consultant Anaesthetist, London (NHS and Private) 

Since 1991 I have been a consultant anaesthetist, specialising in adults and children undergoing ear nose and throat operations. In my clinical work I have to establish rapport with people who can be stressed and distraught, and I have to deal with conflicting professional groups including surgeons, nurses and managers.

Vice-President, Royal College of Anaesthetists

I was elected as Council Member (2010-17) and Vice-President (2015-6) of the Royal Medical College responsible for standards of training and care in anaesthesia.

College Tutor and Training Programme Director

I held several roles (1994-2010) managing the training of junior doctors in the London region.

“Dr Marks is a superb role model and support figure …  both approachable and engaging, and always on hand to provide advice and mentorship. These traits aren’t universally found, which make Dr Marks a very popular figure .”

Managerial and professional experience

  • National Chair of Revalidation (the process by which doctors are annually reviewed) for the Royal College. Dealt with many complaints and issues affecting individual doctors.
  • Chair of an Invited Review (hospital visit) investigating the behaviour of an individual doctor who was in dispute with his colleagues.
  • Chair of a national group of disparate anaesthetists and surgeons, following a request from HM Coroner, to produce a nationally agreed multi-disciplinary policy on life-threatening airway crises. Undertook the first steps in dealing with a crisis of clinical standards in a chain of private hospitals. There were clear patient safety issues that had to be balanced against commercial issues.
  • Working with patient representatives about to ways to get feedback about anaesthetists and deal with complaints.

“Very good at picking out the most crucial points to be made when faced with a milieu of options. His interactions and receptive nature to the feedback of colleagues on projects he does makes him a very effective leader.”

Management and pastoral care of junior and senior doctors

  • College Tutor (1994-2003) – lead consultant for education at Royal Free Hospital. Responsibility for recruitment/selection, helping with personal and educational crises.
  • Training Programme Director (2003-8) – Personal career planning and pastoral care of 150 young doctors, including support and appraisal for individual doctors in difficulty.
  • Head of Policy for RemedyUK (2007-10) – a junior doctors pressure group. Pastoral care and advice to dozens of junior doctors. Lead for two judicial reviews that challenged government reforms to medical training.
  • Supporting high-profile ‘whistleblowing’ where patient safety was being compromised

“Maintains a rapport that is conducive to reaching a satisfactory compromise when presented with groups who have conflicting objectives.”

Scarlet Mist – anti ticket-tout website

I designed and set up a website specifically opposed to ticket touting, enabling music fans to trade spare tickets for events at face value without charge. It has been running since 2004. 

  • Dealing with individual disputes between users involving payment for tickets, advertising and fraud. 
  • Campaigning and negotiating with government, consumer groups and the press about the laws around ticket touting.

“Creative, innovative and challenging the status quo”